Effective Date: May 24, 2026

Language: English (US)

Experience the style that stays. At Hulkstyle, we are committed to ensuring our premium apparel and essential accessories meet your highest standards. This policy outlines our exact operational structures for handling product returns, exchanges, and refunds in complete compliance with digital commerce regulations and Google Merchant Center guidelines.

1. Return Window & Scope

We provide a transparent process for both defective issues (manufacturing errors, incorrect sizing, or wrong color sent) and non-defective reasons (buyer’s remorse or voluntary exchanges).

• Return & Exchange Window: Requests must be formally initiated within exactly 2 days from the date of delivery receipt.

• Exchanges: Product exchanges are fully supported. If you require a different size or alternative design piece, you may request an exchange within the standard 2-day eligibility window.

2. Product Condition Requirements

To qualify for an approved return or exchange, all items must be returned in brand-new condition. We strictly enforce the following criteria:

• The item must be completely unused, unwashed, unaltered, and unworn.

• The item must remain unopened in its original retail packaging with all brand tags, labels, and barcodes securely attached.

• Any complimentary items or "free gifts" provided with your original order must be included in their original condition.

• Exclusions: Items purchased during clearance sales or under temporary promotional flash offers are considered final sale. These items cannot be returned or exchanged unless a verifiable manufacturing defect is present upon delivery.

3. Mandatory Delivery Inspection

To expedite fulfillment corrections and ensure absolute transparency:

• Customers are required to inspect the fabric quality, apparel color, and sizing dimensions in the immediate presence of the delivery courier agent.

• If a visible defect or incorrect item is identified at the moment of delivery, you may hand the item back and return it immediately to the courier agent on the spot.

4. How to Initiate a Return or Exchange

If a product issue is discovered after the delivery agent has departed, you must complete the following steps within your 2-day eligibility window:

1. Initiate Contact: Call our customer service team directly at +8801836635296 or send a direct message to our official social media channel on Facebook (https://www.facebook.com/hulkstylebd).

2. Submit Verification: Provide your original order invoice or order number alongside clear photographic evidence demonstrating the product defect or sizing variance.

3. Dispatch the Return: Securely pack the item back into its original retail packaging and mail it back to our operational headquarters listed below.

5. Return Methods, Shipping Labels, and Fees

• Return Method: All product returns must be sent by mail via local courier services. Physical in-store drop-offs are not accepted.

• Return Shipping Cost: Preparing and paying for the return courier shipping charge is the sole responsibility of the Customer.

• Restocking Fees: Hulkstyle charges no restocking fees (BDT 0.00) for processing eligible returned products.

• Non-Refundable Fees: Third-party logistics delivery fees and Cash on Delivery (COD) collection fees are non-refundable as they are consumed by the shipping networks during checkout.

6. Refund Timelines & Payment Methods

Our financial processing aligns strictly with the digital commerce guidelines of Bangladesh:

• Refund Processing Time: Once your returned item arrives back at our fulfillment facility and passes quality inspection, your refund will be finalized. It takes exactly 10 days for the customer to receive the final refund settlement.

• Refund Methods: Approved refunds will be disbursed securely back to the customer via Mobile Financial Services (MFS) including bKash, Nagad, and Rocket, or through a direct Bank Wire Transfer, depending on the preference specified during support coordination.

7. Compliance Contact Information

For questions, regulatory compliance inquiries, or assistance with an order return, please reach out directly:

• Physical Address: Hulkstyle, House no: 1246, Madborer Pukur Par, Kazipara, Mirpur, Dhaka -1216, Bangladesh

• Phone Support: +8801836635296

• Official Website: https://hulkstylebd.com